Case Manager Job Description

This is custom heading element

Organization Overview

The mission of Sunshine Gospel Ministries (SGM) is to seek the renewal of the city through ministries of discipleship, mercy and justice. Our vision is to empower youth and families to thrive and lead prosperous, healthy lives through connectedness, opportunity, and economic sustainability. Our culture is open, warm, inviting and family oriented. We are a ministry that seeks individuals who have a passion for the Gospel, and our youth and families in the Woodlawn community.

Through FCI, we envision a community that inspires youth and residents to live with pride and to live in harmony with purpose with one another. Where the sounds of gunshots have been replaced by the sounds of organizing, collaboration, laughter, and learning.

Position Summary

The Case Manager works to provide linkages and robust accompaniment to pro-social alternatives including jobs, workforce education, and many other social services. The Case Manager’s position is a full-time, 40 hours a week, non-exempt position. The Case Manager will work with individuals and families who have been directly affected by Gun Shot Wounds (GSW), including death, or secondarily by this street violence to provide support and advocacy. This role is also accountable for assessing the needs and ensuring the proper referrals for counseling services and job training. The Case Manager will work with individuals or families in coordination with our Outreach and Victim Advocacy partner teams.

Essential Duties and Responsibilities

  •    Engages participants in interviews to assess specific needs and determine need for additional services and referrals.
  • Develops relationships with partner organizations and build referrals for networking.
  • Coordinates internal and external services being provided to participant; identifies and arranges resources.
  • Facilitates connections between service providers and participants by attending initial sessions and problem solving barriers for service accessibility.
  • Provides direct case management and emergency support services to victims of GSW violence/trauma and their families through observations, home visits, case notes, case reviews, phone calls, criminal justice advocacy, and referrals to other support organizations.
  • Monitors cases by verifying participants’ attendance; observing and evaluating activities and responses.
  • Manages “case management” documentation and reporting including preparation and submission of monthly reports. Enters program information into appropriate data tracking systems to support tracking and evaluation.
  • Communicates participants’ progress by engaging in weekly interdisciplinary meetings and evaluations, disseminating results and obstacles to team and family, and identifying program influences.
  • Performs other related duties and responsibilities as required or assigned

Related Duties

  • When needed, position may require evenings and weekends, including holidays with a flexible work schedule.
  • When needed, position may require visits at Juvenile Detention Center.

Education Skills and Experience

  • Bachelor’s degree in Social Work, Psychology,  Criminal Justice or related and/or equivalent experience preferred.
  • One or more years of experience in case management responsibility is essential.
  • Must become a Mandated Reporter.
  • Demonstrated critical thinker with analytical and problem-solving skills.
  • Continuous learner who leverages opportunities for learning and applies new knowledge and skills.
  • Demonstrated understanding of the impact of trauma on individuals and experience with trauma-informed practices and programming is essential.
  • Self-motivated with the demonstrated ability to set meaningful goals and take action.
  • Has experience developing and retaining relationships with law enforcement, community stakeholders, and other service providers.
  • Must have a valid Illinois Driver’s License, insurance, and good driving record.


  • Has at least 1-year experience supporting and working with the at-risk community.
  • Has at least 1-year experience working with people from various ethnic, economic, and educations backgrounds both as colleagues and as participants.
  • Has experience documenting case notes

Physical Requirements and Working Conditions

Physical demands: While performing the duties of this job, the employee is occasionally required to walk and/or sit; use hands to fingers or feel objects, tools or controls, reach with hands and arms; balance; stoop; talk or hear. Must be able to stand for long periods of time. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee will work in public buildings, hospitals, and/or outdoors and thus will be exposed to weather conditions prevalent at the time. The noise level in the various work environments is usually moderate but at times, can be extremely emotional due to the nature of harm (via violence) to the victims and their family.  Techniques of “de-escalation” of conflict and/or emotions may be required.

The noise level in the work environment is usually moderate.